Congratulations on owning one of Jouer’s unique creations! To ensure longevity, your jewellery is covered against any manufacturing defect for 30 days from the date of purchase. We strive to create works of art displaying quality workmanship, which require strict care in exchange for years of enjoyment.
Upon purchase, we encourage you to check your item to make sure it meets your satisfaction.
Following which, it is advisable to refer to our jewellery care guide on how to keep your Jouer creation in pristine condition.
In the unlikely event that the stones become loose from daily wear, the warranty will cover labour only repair by Simone Jewels. If you are still in possession of a stone that has been displaced, we will repair the item free of charge. However, if you have misplaced a stone that has fallen out, you will have to bear the cost of replacing a new stone. This warranty will be voided if the item has been worked on (eg. sized, repaired, re-plated, setting adjustments, ring modifications, engraving) by another jeweller other than Jouer.
All shipments for repairs/alterations will be borne by the customer.